Polityka prywatności

Privacy Policy

Last Updated: October 12, 2026

Welcome to sagjs.shop ("we," "our," or "us"). We respect your privacy and are committed to safeguarding your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant EU legislation.

This Privacy Policy details how we handle, gather, process, and protect your information when you browse our site, place orders for delivery to Poland and other regions, or contact our support team.

1. Information We Collect

We collect data that you provide directly as well as technical information gathered automatically during your visit.

  • Information Provided by You:

    • Full name

    • Delivery and shipping address (including regions such as Poland)

    • Phone number (for delivery coordination and COD verification)

    • Email address

    • Transaction & Payment Details: We exclusively support Cash on Delivery (COD) and do not utilize online prepayment methods; therefore, we do not store credit or debit card data. For approved refunds within our 14-day post-delivery return window, we may collect your bank details (such as IBAN) solely to execute the bank transfer.

    • Order activity (processing typically takes 1–3 business days; delivery transit takes 7–15 business days)

    • Support inquiries and feedback

  • Information Collected Automatically:

    • IP address, browser specification, operating system, and device details

    • Pages visited, session duration, and referral URLs

    • Cookie identifiers and usage analytics to optimize platform security and performance.

2. How We Use Your Information

We process your personal data under valid GDPR lawful bases to:

  • Process and fulfill orders (processing: 1–3 days; shipping: 7–15 days)

  • Arrange courier delivery and Cash on Delivery (COD) processing, where no online payment is required, cash is handed directly to the delivery person after inspection, and rejections or returns incur no hidden or extra fees

  • Manage customer support and process inquiries

  • Handle returns and issue refunds (valid within 14 days of receiving your order)

  • Maintain safety, prevent fraudulent transactions, and comply with EU statutory and tax requirements

3. Cookies

Our website utilizes cookies and similar technologies to enhance user experience, remember shopping selections, maintain secure sessions, and analyze traffic trends. You can disable cookies in your browser settings, though certain functionalities may become limited.

4. Sharing Your Information

We do not sell your personal data. We share information only with trusted partners necessary for our operations:

  • Couriers and Logistics Partners: To deliver parcels and collect Cash on Delivery payments in destination countries like Poland.

  • Financial Institutions: Banks utilized strictly to issue approved bank-transfer refunds.

  • IT and Hosting Providers: Infrastructure services maintaining our online storefront.

  • Legal and Regulatory Authorities: When mandated by law.

5. Data Security

We implement strict technical and organizational safeguards, including SSL encryption, restricted administrative entry, firewalls, and regular security reviews, to protect your information against unauthorized access or breaches.

6. Data Retention

We store your personal data only as long as necessary to complete your purchases, manage 14-day post-delivery returns, handle customer service requests, and fulfill legal, tax, or bookkeeping obligations. Once no longer required, data is permanently erased or anonymized.

7. Your Privacy Rights (GDPR)

Under EU data protection laws, you possess rights to access, rectify, erase, restrict, object to data processing, request data portability, and lodge complaints with supervisory authorities. To exercise these rights, reach out to us using the contact details below.

8. Children's Privacy

Our platform is intended for users aged 18 and older. We do not knowingly collect personal information from minors.

9. International Data Transfers

Any data transfers outside the European Economic Area (EEA) are governed by standard contractual clauses approved by the European Commission to ensure continuous protection.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Modifications will be posted on this page along with a revised "Last Updated" date.