Polityka zwrotu kosztów

Returns & Refund Policy

Last Updated: October 12, 2026

At sagjs.shop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Period

You may request a return within 14 calendar days after receiving your order.

  • Delivery Scope: We ship orders to Poland and other supported countries. All returns must originate from within supported delivery destinations.

  • Order Processing Time: 1–3 business days.

  • Shipping Transit Time: 7–15 business days.

  • Accepted Payment Method: We exclusively support Cash on Delivery (COD). No online payment is required; simply pay the courier in cash after inspecting your package. Package rejections or returns incur no additional hidden fees.

  • Please contact our Customer Support team before returning any item.

2. How to Request a Return

To initiate a return, please email our Customer Support within 14 days of receipt at 738103059ahmed@gmail.com and include the following information:

  • Full Name

  • Order Number

  • Product Name

  • Shipping Address

  • Phone Number

  • Email Address

  • Reason for the Return

After reviewing your request, we will provide:

  • Return authorization

  • Designated return shipping address

  • Detailed return instructions

Please do not return products without prior approval, as unauthorized returns may not be accepted.

3. Return Conditions

Returned items must meet the following requirements:

  • Unused, unworn, and in original condition;

  • Returned with complete original packaging;

  • Include all accessories, manuals, labels, tags, and promotional items (if applicable);

  • Free from signs of misuse, alteration, or accidental damage.

For your protection, we recommend using a shipping method with tracking. Customers are responsible for returned products until they arrive at our designated return address.

4. Refunds

After receiving and inspecting your returned item, we will notify you of the refund decision.

  • If approved, refunds will be processed promptly.

  • Because all transactions are completed via Cash on Delivery (COD), refunds will be processed via bank transfer arranged by our Customer Support team once the returned goods have been safely received and inspected.

  • Depending on your bank or financial institution, refund processing times may vary.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping;

  • Defective or malfunctioning;

  • Incorrect;

  • Missing accessories or parts.

Please contact us within 14 days after receipt and provide:

  • Order Number

  • Product Name

  • Description of the issue

  • Clear photos or videos of the product, defects, and packaging

Once verified, we will either send a replacement at no additional cost or issue a full refund. For approved quality-related claims, we will cover reasonable return shipping costs.

6. Returns for Personal Reasons

If you wish to return a product because you changed your mind, ordered the wrong item, or no longer need it, you may request a return within 14 days of receipt, provided that the product has not been used, remains in resalable condition, and includes original packaging and accessories.

In these cases, the customer is responsible for return shipping costs unless otherwise required by applicable law. Refunds will be issued after the returned item has been received and inspected.

7. Non-Returnable Items

Returns cannot be accepted if:

  • More than 14 days have passed since receipt;

  • The product has been used, worn, washed, altered, or damaged after delivery;

  • Original packaging or accessories are missing;

  • Damage was caused by improper use or accidental damage;

  • The returned product does not match the original order;

  • The product is not in resalable condition.

Nothing in this policy limits your statutory consumer rights under applicable European Union law.

8. Exchanges

We currently do not offer direct product exchanges. If you need a different size, color, or model, please submit an authorized return request for the original item (if eligible) and place a new order for your preferred item on our website.

9. Order Cancellation

Orders are typically processed within 1–3 business days after they are placed. Once an order has entered fulfillment and dispatch, it cannot be canceled or modified. If you no longer wish to keep the product after delivery, you may request a return according to this policy.

10. Cash on Delivery (COD) & Shipping Terms

  • For Cash on Delivery orders, payment is made directly in cash to the courier when your package is delivered, with no online payment required.

  • No Hidden Fees: Refusing a package or processing a return incurs no additional hidden fees or transaction surcharges.

  • Please ensure that someone is available at the delivery address to receive the package and complete the payment. If a package is refused without a valid reason, we reserve the right to decline future Cash on Delivery orders.

11. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

  • Store Name: sagjs.shop

  • Customer Support Email: 738103059ahmed@gmail.com

  • Supported Destinations: Poland, etc.

  • Order Processing Time: 1–3 business days

  • Shipping Transit Time: 7–15 business days

  • Accepted Payment Method: Cash on Delivery (COD) only

  • Return Period: 14 calendar days from receipt